Orders within New Zealand supplied ex our distribution facility are shipped via CourierPost or Toll Freight on a ‘Signature Required' ticket.
If we have supplied you with courier ticket information, you can track the shipment of your order online via the CourierPost website the Toll website. Click on the logo below to track your order.
All shipping charges are calculated at the time your order is processed. You will need to select the shipping area e.g: North Island or South Island. The method or delivery service is based on the overall weight and actual size of your order. All items are normally sent via CourierPost. Large or bulky orders (e.g. large tents or a number of combined items with a total weight over 30 kg) will be sent via Toll transport.
Our aim is to process your order by the end of the day in which we receive payment confirmation. Depending on your location and delivery method your order can take up to 5 days to arrive if delivery is between islands. You should allow up to 5 working days from the placement of your order for your goods to arrive. In most cases however you will receive your order within 1-3 days.
North Island deliveries are typically an overnight service (excluding large or bulky orders) with South Island deliveries being a 48 hour service. Urgent deliveries may attract a delivery surcharge. We will contact you to confirm the delivery surcharge prior to shipping your order.
NB: If you are a rural delivery customer it may take an additional 1-2 days for your order to arrive.
NB: All "Membership" freight free deliveries are sent on a non-urgent basis.
Available Delivery Options within New Zealand
North Island : 1-2 day delivery
South Island: 2-3 day delivery
*NB: All large or bulky orders are sent via road transport carrier. Please allow up to 7 days for large or bulky orders to arrive.
Overseas orders / requests
Currently our website accepts overseas orders shipping to Australia, South Pacific, East Asia*, United States, Canada, UK & Europe*. International customers outside these regions can contact us directly via email here for a quote on shipping to their destination.
* Some countries excluded
Available Delivery Options for International Orders
We currently offer two delivery options for international orders depending on your location:
New Zealand Post International Air: 3-10 working day delivery target - Visit the NZ Post website for details
NB: Australia & South Pacific destinations only. Items/orders up to 20kg - Non Tracked.
New Zealand Post International Courier: 2-6 working day delivery target - Visit the NZ Post website for details
Most countries worldwide. Items/orders up to 30kg - Tracked.
NB: Shipping charges for items/orders over 30kg will be calculated manually. We will contact you to confirm the actual shipping charge prior to your order being processed.
Important Insurance & Tracking information:
Orders sent via International Air cannot be tracked and are only insured up to a maximum of $250. This limit is subject to a number of important limitations and exclusions. Visit the NZ Post website for details
NB: If the value of your ordered item/s is in excess of $250 we recommend using the International Courier delivery option.
Orders sent via International Courier can be tracked and are insured up to the value of NZ$2000.00.
Order tracking - Orders sent via International Courier can be tracked. Items sent via International Air cannot be tracked.
NB: Some countries excluded - Please visit the NZ Post website for details regarding this service.