EquipOutdoors has a 14 day return policy on all non-sale items sold via this website. The 14 day period begins from the date of purchase. Items returned within this time frame can either be exchanged or credited. Purchased items can be exchanged for any product of the same value or used as a credit towards an item with a higher value. If an item is exchanged for an item of a lesser value a credit will be given. Credits will only be given to the same credit card or account as the items were originally charged.

Freight charges are not creditable. It is the customer’s responsibility to freight the item(s) back to EquipOutdoors.  A credit will only be given or replacement items sent on the safe arrival of the items back to EquipOutdoors. The item(s) must be returned in ‘as new’ condition complete with all packaging, ticketing and labelling. The item(s) shall remain the property of the purchaser until returned to Equipoutdoors. A freight charge will apply for the shipment of any new item(s) to the customer. A quote for return shipping will be given prior to dispatch.

Please contact us prior to returning the item(s) so we can discuss the options for both the product you wish to replace and the freight charges.

Warranties

All the products we sell come with a manufacturers warranty unless they are a used item or otherwise stated as ‘no warranty applies’ Some products have a specified time guarantee. Items with this type of guarantee usually state the time period on the product information card or docket. Some products are sold with a ‘lifetime’ guarantee, guaranteeing that the item will stand up to the use for which it was designed for. This type of warranty or guarantee does not cover damage caused by improper care, accidents or the natural breakdown of the materials over time. This type of warranty or guarantee covers material, design and production faults. The warranty commences the day of purchase.

Please keep your sales dockets for warranty purposes. Warranties will not be honored without proper proof of purchase. The warranty on the item(s) only covers the original owner. EquipOutdoors at our own discretion, reserve the right to replace or repair any item found to be defective.

Material, design or production faults are rare. If you find your product to be defective please contact us. Some products may be covered by an International warranty agreement. In this case we may refer you to a local retailer or distributor. In cases where the item needs to be returned to us we will arrange either the freight or an agreed amount for freight reimbursement. Contact us before sending any item(s). Freight reimbursement will only be given by prior arrangement.

In the event or case of damage to an item due to accident or improper care, we can arrange to have the item(s) repaired at a reasonable charge. Freight will be the responsibility of the customer. A quote including return freight will be given.

Sales Dockets

A sales docket is included with all orders or in the case of the order been sent direct from our supplier it will be emailed to you. Please retain this as proof of your purchase. Proof of purchase is required when exchanging or returning any product(s), and will be required for any warranty claims.