EquipOutdoors Shipping & Delivery Policy

EquipOutdoors Shipping & Delivery Policy main image EquipOutdoors Shipping & Delivery Policy image

Welcome to EquipOutdoors, your leading independent Camping and Outdoor Gear Specialists. Alongside our everyday low prices, you get fast shipping and a freight price that's worked out up front, with no surprises at the end. Here's what you need to know:

  1. Shipping Rates:
  • Shipping within New Zealand starts at $7.99 for non-members.
  • We charge on whichever is greater: what your order weighs, or how much space it takes up. That's why a bulky sleeping bag can cost more to send than a heavy bag of pegs.
  • Equip+ members get FREE shipping on orders over $150. Bulky goods and dangerous goods are excluded, see Membership Shipping Terms below.

SIGN UP NOW - CLICK HERE

 

Choosing your delivery option

At checkout you'll see the options that suit your order:

  • Standard Delivery - orders up to 25kg, North or South Island. From $7.99.
  • Rural Delivery - for RD addresses, orders up to 25kg. From $14.99. Our checkout can't tell a rural address from a town one, so if you're rural, please pick this option. It saves your parcel a round trip.
  • Bulk Freight Delivery - orders 26-50kg. Priced at checkout. Some rural locations may be excluded.
  • Bulk Freight Delivery 50kg+ - orders over 50kg. Priced at checkout. Some rural locations may be excluded.
  • Click & Collect from Store - free, from our Hamilton store.

Equip+ members see a Member version of each option, which is where free shipping over $150 applies.

Rural delivery isn't available on bulk freight online. Give us a ring on 0800 22 67 68 and we'll sort it out for you.

Pick up from Store:

  • Click & Collect available.
  • Select Pick Up from Store - Free during checkout.
  • 'Online Only' items may experience supplier delays.

Processing and Dispatch:

  • Orders for in-stock items received before 2:00 pm (Tuesday to Friday) are typically dispatched the following business day.
  • Weekend orders are processed on Mondays, and Monday orders are processed the next day (Tuesday), excluding statutory holidays.

Order Volumes and Time-frames:

  • Time-frames are subject to change based on order volumes, promotions, seasons, and holidays.
  • Statutory holidays and peak seasons may affect dispatch and delivery times.
  • Business days are Monday – Friday, excluding statutory holidays.

Orders within New Zealand:

  • Local orders are shipped by courier.
  • Deliveries are on a 'signature required' basis.
  • Select 'signature not required on delivery' only if secure; we're not responsible for parcels left without a signature.

Expected Dispatch & Estimated Shipping Times:

  • North Island: 1-3 business days from dispatch.
  • South Island: 3-5 business days from dispatch.
  • Rural (RD) addresses take an additional 1-3 business days. Choose Rural Delivery at checkout so it's routed correctly.

Large/Bulky Items:

  • Orders over 25kg ship on Bulk Freight Delivery, and may take 3-7 days.
  • Remote areas may require collection from the nearest depot, and some rural locations may be excluded.

Additional Charges Apply For

  • Non-standard items, and addresses on Waiheke, Great Barrier, Stewart or the Chatham Islands.
  • Saturday deliveries or deliveries outside regular hours.

International Shipping:

Not available.

Membership Shipping Terms & Conditions

  • Free Delivery Eligibility: EquipOutdoors members enjoy free delivery on orders of $150.00 or more in a single online transaction, excluding bulky goods and dangerous goods like gas canisters, aerosol cans, or liquid fuel products. If your order includes either, the freight charge shows at checkout before you pay.
  • Additional Charges: Freight charges may apply for non-standard items or deliveries to non-standard addresses, unusual locations (e.g., Waiheke, Great Barrier, Stewart, or the Chatham Islands), or addresses not on the North or South Islands of New Zealand. A delivery surcharge will apply accordingly.
  • Saturday & Off-Hour Deliveries: Deliveries on Saturdays or outside regular hours will attract an additional charge.
  • Delivery Priority: All membership-free deliveries are sent on a non-urgent basis. Urgent deliveries may incur an extra charge. If urgent, inform us, and we'll confirm the delivery charge before shipping your order.
  • International Shipping: Not available
  • Refunds for Membership Orders: For refunded membership orders shipped on a freight-free basis, EquipOutdoors may deduct a handling charge. The charge is calculated based on the shipping cost for non-members. Confirmation of this amount will precede the deduction.
  • Return Procedures: Contact us before returning items to discuss replacement options and any applicable freight charges or deductions.

Track & Trace:

  • You will receive a Track & Trace reference via email for all orders.
  • Track your delivery through your account or our homepage footer under 'Service>Track Order'.
  • Statutory Holidays, Peak Seasons & Business Days:
  • Dispatch and delivery times may be affected by statutory holidays and peak seasonal periods (courier companies do not operate on Statutory Holidays) - but we will also process your orders as quickly as possible.
  • Business days: Monday – Friday, excluding weekends & statutory holidays.

All terms are subject to review and change by EquipOutdoors.