EquipOutdoors Shipping & Delivery Policy

EquipOutdoors Shipping & Delivery Policy main image EquipOutdoors Shipping & Delivery Policy image

Welcome to EquipOutdoors, your leading independent Camping and Outdoor Gear Specialists. In addition to our everyday low prices when you buy from us you get fast, care-free shipping. Here's what you need to know:

  1. Shipping Rates:
  • For delivery within New Zealand, shipping rates for non-members start at $8.90 and vary based on the product's weight and dimensions.
  1. How to Calculate Shipping:
  • Use our convenient shipping calculator on each product page to estimate the shipping cost.
  • Alternatively, you can check the shipping cost in your shopping cart or during checkout.
  1. Free Shipping for Members:
  • Good news for our valued members! Enjoy free shipping on orders over $150.

    Not a member yet? Join now for free and unlock free shipping + special discounts, exclusive offers and early sale access.


Processing and Dispatch:

  • Orders for in-stock items received before 2:00 pm (Tuesday to Friday) are typically dispatched the following business day.
  • Weekend orders are processed on Mondays, and Monday orders are processed the next day (Tuesday), excluding statutory holidays.

Order Volumes and Time-frames:

  • Time-frames are subject to change based on order volumes, promotions, seasons, and holidays.
  • Statutory holidays and peak seasons may affect dispatch and delivery times.
  • Business days are Monday – Friday, excluding statutory holidays.

Orders within New Zealand:

  • Local orders are shipped via Post Haste Couriers.
  • Deliveries are on a 'signature required' basis.
  • Select 'signature not required on delivery' only if secure; we're not responsible for parcels left without a signature.

Expected Dispatch & Estimated Shipping Times:

  • North Island: 1-3 business days from dispatch.
  • South Island: 3-5 business days from dispatch.
  • RD addresses may take an additional 1-3 business days.

Large/Bulky Items:

  • Large or heavy items shipped via Mainfreight may take 3-7 days.
  • Remote areas may require collection from the nearest delivery company depot.

Additional Charges Apply For

  • Non-standard items, rural areas, specific addresses, Waiheke, Great Barrier, Stuart, or Chatham Islands.
  • Saturday deliveries or deliveries outside regular hours.

International Shipping:

Not available.

Membership Shipping Terms & Conditions

  • Free Delivery Eligibility: EquipOutdoors members enjoy free delivery on orders of $150.00 or more in a single online transaction, excluding dangerous goods like gas canisters, aerosol cans, or liquid fuel products.
  • Additional Charges: Freight charges may apply for non-standard items or deliveries to non-standard addresses, unusual locations (e.g., Waiheke, Great Barrier, Stuart, or Chatham Islands), or addresses not on the North or South Islands of New Zealand. A delivery surcharge will apply accordingly.
  • Saturday & Off-Hour Deliveries: Deliveries on Saturdays or outside regular hours will attract an additional charge.
  • Delivery Priority: All membership-free deliveries are sent on a non-urgent basis. Urgent deliveries may incur an extra charge. If urgent, inform us, and we'll confirm the delivery charge before shipping your order.
  • International Shipping: Not available
  • Refunds for Membership Orders: For refunded membership orders shipped on a freight-free basis, EquipOutdoors may deduct a handling charge. The charge is calculated based on the shipping cost for non-members. Confirmation of this amount will precede the deduction.
  • Return Procedures: Contact us before returning items to discuss replacement options and any applicable freight charges or deductions.

Pick up from Store:

  • Click & Collect available.
  • Select Pick Up from Store - Free during checkout.
  • 'Online Only' items may experience supplier delays.

Track & Trace:

  • You will receive a Track & Trace reference via email for all orders.
  • Track your delivery through your account or our homepage footer under 'Service>Track Order'.
  • Statutory Holidays, Peak Seasons & Business Days:
  • Dispatch and delivery times may be affected by statutory holidays and peak seasonal periods (courier companies do not operate on Statutory Holidays) - but we will also process your orders as quickly as possible.
  • Business days: Monday – Friday, excluding weekends & statutory holidays.

All terms are subject to review and change by EquipOutdoors.