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EquipOutdoors Shipping Policy
At EquipOutdoors we aim to process and get your order delivered to you as quickly as possible at a fair & reasonable price.
Orders for in stock items received prior to 2.00 pm weekdays are typically dispatched that day.
Orders received over the weekend are processed the following Monday and dispatched accordingly.
Orders shipped within New Zealand
For local orders within New Zealand sent from our distribution centre, CourierPost is our choice of carrier. All deliveries are sent on a ‘Signature Required' basis. If you do not require a signature, select the “signature not required on delivery” option at the checkout.
NB: Only select this option if you feel it is safe and secure for your goods to be left by the delivery driver. EquipOutdoors or the delivery company do not take any responsibility for lost or missing parcels if they are delivered on a signature not required basis.
Dispatch & Estimated Shipping Times
NB: Deliveries to RD addresses may take an additional 1-2 business days from time of dispatch.
Large / heavy or bulky items such as large tents or dimensionally long items will be sent via Mainfreight road transport. Due to the size / weight and nature of these products, delivery can take a little longer but is usually 3-5 days from when we dispatch the product. In some remote areas across New Zealand your goods may have to collected from the nearest delivery company freight depot.
Additional freight charges apply for non-standard items eg: Dangerous goods or for deliveries to non-standard addresses or unusual locations. Saturday deliveries or deliveries outside normal delivery hours also attract an additional charge.
Membership Shipping Terms & Conditions
EquipOutdoors members receive free delivery on all items when you spend $150.00 or more in a single online transaction. All membership free deliveries are sent on a non-urgent basis. Urgent deliveries may attract a delivery charge. If your order is urgent, please let us know and we will contact you to confirm the delivery charge prior to shipping your order.
Membership Free shipping is not applicable for orders to overseas delivery addresses. If your delivery address is outside of New Zealand we will contact you to confirm delivery options and costs prior to shipping your order.
NB: Refunds for membership orders shipped on a freight free basis.
Where an item/s are returned for a refund by a member, if the item/s were originally shipped on a freight free basis EquipOutdoors reserves the right to deduct a handling charge from the refund. The handling charge is calculated based on what the shipping cost would have been as per our website if ordered as a non-member. We will confirm this amount with you prior to deducting it from the refund.
Please contact us prior to returning the item(s) so we can discuss the options for both the product you wish to replace and any applicable freight charges or deductions.
Pick up in store orders.
Once your order is processed we will contact you by email or phone when your order is ready to collect in store. Some Pick up in store orders can take 3-5 business days to be ready for collection. Typically, if the product is in stock at the time of order most orders will be ready for collection within 1-2 business days. If you have an urgent pickup requirement, please contact us directly to arrange an earlier collection timeframe.
Track & Trace
For all orders you will receive a Track & Trace reference via email when your item is processed for dispatch. You can login into your account to track your delivery or you can access the tracking details for your order directly from our homepage footer under Service, Track Order
Statutory holidays, Peak season periods & Business days
Dispatch and delivery times will be impacted by statutory holidays and peak seasonal periods. Courier companies do not operate on statutory holiday days. During peak seasonal periods due to the large volume of parcels being sent within the courier networks, deliveries may be slightly delayed. However, we will still do our best to process and dispatch your order as quickly as we can.
Business days are classed as Monday – Friday and exclude weekends & statutory holiday days.
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